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Terms and Conditions

Welcome to Logan Gold Buyers. These Terms and Conditions (“Terms”) govern your use of our websites and services. By creating an account or purchasing any product or service from us, you agree to these Terms. If you do not agree, please do not use our sites or services.

About Logan Gold Buyers: Logan Gold Buyers, owned by Brisbane Gold Brokers (Gold Brokers Group) ABN 86 162 178 341, with head office at Suite 401/180 Queen St, Brisbane QLD 4000, operates online through multiple domains. Our main website is brisbanegoldbrokers.com.au, and we also operate online stores for each of our physical stores. Content and prices may vary between these sites, but the product range and services offered are identical. References to “Logan Gold Buyers,” “we,” “us,” or “our” in these Terms refer to Logan Gold Buyers and all associated websites. References to “you” or “customer” refer to the user of our websites or services.

We reserve the right to update or modify these Terms at any time. Any changes will be effective once posted on our website. It is your responsibility to review the Terms periodically. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

1. Account Registration and Verification

To purchase products or use certain services, you must register for a Gold Brokers account.

2. Pricing and Orders

Our product prices (especially for precious metals) are dynamic and subject to market fluctuations.

3. Payment Terms

By placing an order, you agree to pay the total amount due as indicated at checkout, including the product price, any applicable taxes, fees, shipping, and insurance (if selected).

4. Shipping, Collection, and Storage

In-Store Collection (Pickup)

Customers may elect to collect their order in person from our retail network rather than having it shipped. Collection is subject to our operational security protocols and may involve additional processing steps prior to release.

Shipping (Delivery)

We provide secure shipping services for customers across Australia (no international destinations). Shipping methods are determined by order value, destination, and prevailing logistics capacity.

Secure Storage Services

As an alternative to physical delivery, Logan Gold Buyers provides institutional-grade vaulting services. Metals are held under rigorous security, with full insurance coverage and independent audit processes.

5. Products and Services

Logan Gold Buyers provides a range of products and investment options in precious metals. By purchasing or using any of these products/services, you agree to the specific terms applicable to them, as outlined below:

6. Selling Gold and Precious Metals to Logan Gold Buyers

Logan Gold Buyers not only sells bullion but also buys gold and other precious metals from customers. If you have gold, silver, platinum in various forms (bullion coins/bars, scrap jewelry, etc.) that you wish to sell, you can do so through the following methods:

For both in-store and postal sales, the prices we pay are based on the live market spot prices minus a margin that covers our refining and handling costs. Our published rates for common gold purities (24k, 22k, 18k, etc.) and silver are updated regularly on our website. These rates are a guide; final pricing may vary depending on the specific item or quantity (for example, we might pay a premium for certain high-demand bullion, or slightly less for very small quantities or items that require extensive refining). We commit to transparent and fair pricing for all buybacks.

Please note that all transactions to purchase metals from customers are subject to our verification and security procedures. We may refuse to buy any items if we suspect they are stolen or counterfeit, or if required documentation (like ID) is not provided. We may also report certain transactions to government authorities as required by law (such as AUSTRAC for large cash transactions or suspicious matters).

7. Returns and Refunds Policy

Due to the nature of precious metals products and market volatility, all sales are final. Logan Gold Buyers will not offer returns, exchanges, or refunds on bullion or currency products once a transaction is completed, except in very specific circumstances outlined below or where required by law.

Procedure for Issues: If you encounter any issue with an order (such as missing items, wrong items, or quality concerns), please contact our customer service as soon as possible (and within 7 days of receiving the order). Provide your order number and a clear description of the problem (with photos if applicable). We will promptly investigate and advise you on the next steps. Your satisfaction is important to us, and we will work in good faith to resolve any legitimate problems.

Australian Consumer Law: Nothing in these Terms is intended to exclude or limit your rights under the Australian Consumer Law (ACL). Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. The policies we have stated above are in addition to your rights under law.

Please note that any approved refunds will be processed using the same payment method you used for the original purchase (e.g., refund to the same bank account or card). Refunds may take several business days to appear, depending on banking processes.

8. Additional Terms and General Provisions

If you have any questions or concerns about these Terms and Conditions, please contact us at logan@goldbrokers.com.au or via the contact form on our website. We are here to help and ensure you have a positive experience with Logan Gold Buyers.

Thank you for choosing Logan Gold Buyers. We appreciate your trust in us for your precious metal trading and investment needs. By adhering to these Terms, we can ensure a secure and transparent service for all our customers.

Logan Gold Buyers Logan Gold Buyers
Logan Gold Buyers
Logan's highest paying gold buyers
18 Commerce Drive
Browns Plains, QLD, 4118 Australia
1300 706 007
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GEO: -27.66360775807, 153.04568245546