Managing account

How do I create an account?

To buy bullion or participate in Logan Gold Buyers auctions, you must first create an account. Simply click the “Create Account” button at the top of the page to get started.

We offer four account types:

• Individual
• Company
• SMSF (Self-Managed Super Fund) Individual or Corporate
• Trust

Regardless of account type, you’ll need to provide valid identification - either a driver’s license or passport - to meet our compliance obligations under Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) laws.

Once submitted, our AI-powered verification system will review your documents and cross-check with various 3rd party systems. You’ll be notified via email and SMS as soon as your account is verified and ready to use.

Verification is mandatory for all customers prior to purchasing bullion or placing bids in our live auctions.

Why do I have to verify?

Verification protects your account and helps us maintain a safe, trusted marketplace. It also ensures we meet our legal obligations in Australia.

• Security: Confirms it’s really you, reducing fraud, identity misuse, and account takeovers.
• Compliance: We’re required to verify customers under Australia’s AML/CTF laws and AUSTRAC guidance.
• Fair trading & auctions: Prevents fake or duplicate accounts, shill bidding, and collection/payment disputes - creating a level playing field for everyone.
• Faster service: Once verified, orders, pickups, storage actions, and withdrawals are processed more quickly with fewer checks.

We only request the minimum information needed and store it securely. If you prefer not to upload a selfie, first enter your ID details and click Save, then bring the same ID in-store for a quick visual check. Questions? Email support@goldbrokersgroup.com.au.

Are SMS links from GoldBrokers safe?

Yes. We regularly send SMS messages for account verification, invoices, order updates, auction notifications, and other important account-related communications. Our sender name is GoldBrokers (verified SMS Sender).

• Official short links: We use goldb.au short links in our SMS messages to keep messages concise and easy to read.
• Secure redirection: All goldb.au links redirect to official Gold Brokers Group websites and services.
• Verification requests: If you're asked to verify your identity or account, the SMS may contain a goldb.au link that takes you directly to our secure verification portal.
• Check before clicking: If you're ever unsure about a message, confirm that the link starts with https://goldb.au/ before opening it.

We will never ask for your passwords, login details, or one-time authentication codes via SMS. If you receive a message claiming to be from us that seems suspicious, do not click any links. Instead, contact us directly at support@goldbrokersgroup.com.au or call us on .

I'm still waiting for my account to be verified

Our AI verification system can be busy at times. Most checks complete quickly, but it may take up to a day to finish.

If verification failed e.g. a photo wasn’t provided or didn't meet the requirements or we need more information- please check your inbox and spam/junk for an email from support@goldbrokersgroup.com.au with next steps.

If you haven’t heard from us after a few days, email support@goldbrokersgroup.com.au and include:

• Your full name
• Whether you uploaded a selfie with ID or will verify in-store
• Any on-screen error messages or reference numbers

Prefer not to upload a selfie? That’s fine - first enter your ID details and click Save, then visit our store with the same ID for a quick in-person check.

I'm having trouble signing into my account

For security reasons, we’re unable to assist with login issues via live chat or phone.

If you're having trouble accessing your account, please email us directly at support@goldbrokersgroup.com.au.

Be sure to include as much information as possible in your message, such as:

• The full name registered on the account
• Your registered email address
• Any error messages you’re seeing
• Whether you’re trying to sign in via desktop or mobile

Our support team will verify your details and respond promptly to help you regain access.

How do I enable Two-Factor Authentication (2FA) on my account?

Two-Factor Authentication (2FA) adds an extra layer of security to your Gold Brokers account by requiring a verification code in addition to your password when signing in and performing account actions.

To enable 2FA, log in to your account and navigate to your Security settings. From there, select the option to set up Two-Factor Authentication and follow the on-screen instructions.

Setting up your authenticator app

You’ll need an authenticator app such as Google Authenticator, Microsoft Authenticator or another compatible authentication app.

• Open the 2FA setup page in your Gold Brokers account.
• Scan the QR code using your authenticator app, or enter the setup code manually.
• Your authenticator app will generate a temporary 6-digit verification code.
• Enter this code on below the QR code to confirm and activate 2FA.

Once 2FA is enabled

When required during login or completing account actions, you’ll be asked to enter the current verification code displayed in your authenticator app. These codes change regularly and can only be generated by the authenticator linked to your account.

Having trouble setting it up?

If your authenticator app is unable to scan the QR code, you can use the manual setup code displayed on the 2FA setup page instead.

If you no longer have access to your authenticator or are unable to access your account, please contact our support team at support@goldbrokersgroup.com.au.

Security reminders

• Never share your authenticator codes or 2FA setup code with anyone.
• Gold Brokers Group staff will never ask you to provide a current authentication code.
• Keep access to your authenticator app and registered email account secure.
• If you believe your account has been compromised, change your password and contact us immediately.

We strongly recommend enabling Two-Factor Authentication to provide additional protection for your account and transactions.

I forgot my password

If you’ve forgotten your password, you can reset it directly from the login page using the “Forgot Password” link.

Enter the email address associated with your account and, if your details match our records, we’ll send you a secure password reset link by email.

Still having trouble?

If you’re not receiving the reset email, no longer have access to your registered email address, or are experiencing issues accessing your account, please contact our support team at support@goldbrokersgroup.com.au.

What to include

• Full name on the account
• Registered email address and mobile number
• Brief description of the issue
• Any error messages you’re seeing

Security reminders

• We will never ask for your password.
• Only trust password reset emails sent from Gold Brokers Group domains.
• Choose a strong password using a mix of upper & lower case letters, numbers and symbols.

For security reasons, account ownership may need to be verified before manual assistance can be provided.

Do I need to create an account to shop online?

Yes, you must create an account to shop on our website. This includes buying bullion or placing bids in our auctions.

Creating an account ensures compliance with Australian Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations, and helps us provide a secure trading environment for all customers.

Once your identity is verified through our secure AI-driven system, you'll be able to access the full range of products, pricing, and services.

Click the “Create Account” button at the top of the page to get started.

How do I view my portfolio?

To view your bullion portfolio on Logan Gold Buyers, follow these steps:

• Log into your account
• Click on “My Account” in the top navigation
• Select “Overview” under the My Portfolio section

From here, you’ll be able to view:

• Total Portfolio Value
• Pool Holdings (unallocated metal totals)
• Secure Storage Holdings (allocated metal totals held in our vaults)
• Live Market Prices for gold, silver, and platinum
• Recent Transactions including purchases, sales, and transfers

Your portfolio updates in real time based on current market prices, so you can track your holdings and their value at a glance.

I currently have bullion stored at your store - how do I see it in my portfolio?

If you’ve purchased bullion from Logan Gold Buyers and chosen to leave it in our secure storage, your holdings can be added to your online portfolio for easy tracking.

Online Purchases

Any bullion purchased directly through our website is automatically added to your portfolio. You’ll see these holdings in real time and can sell, collect or convert.

In-Store Purchases

If you bought bullion in-store and left it with us for storage, these holdings need to be manually added to your online account. To do this, please email support@goldbrokersgroup.com.au with your sale invoice number and mobile number.

Once processed, these items will appear in your portfolio under Secure Storage. Please note: manually added holdings can currently only be viewed in your online portfolio. To sell or collect them, you’ll need to visit our store directly.

I'd like to delete my account – what should I do?

If you wish to permanently delete your Logan Gold Buyers account, please email our support team at support@goldbrokersgroup.com.au.

For security reasons, account deletion requests must be submitted from the email address associated with your account. Please include your full name and any relevant details to help us locate your account.

Please note: In some cases, we may be unable to fully delete your account due to our obligations under Australian Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) legislation. For example, if you’ve made significant purchases or financial transactions, we may be legally required to retain certain records for a minimum period.

Our support team will review your request and advise on the next steps based on your account activity and our compliance obligations.